Shipping Policies
Due to the impact of COVID-19, please expect up to 7 business days of order processing for your package to be shipped. Tracking details will be provided to you via email upon shipment.
How do I return an item?
We only accepts returns if item is damaged or broken
We will not accept any items that have been worn, washed, or altered for any reason. We are not responsible for normal wear and tear.
Please note, we are not responsible for risk of loss or damage during return shipment. 
If there is an error on our part (due to wrong size or damage), please email us at johnateliernyc@gmail.com and we will get it sorted out. Thank you for understanding.
How do I track my order?
Once your order has been dispatched, we will send you a shipping confirmation with your tracking number attached.
If your address was entered incorrectly at checkout, please reach out to us within 24-48 hours at johnateliernyc@gmail.com.
Undeliverable Items
Please be mindful of the shipping address entered. We are not responsible for undeliverable or rejected packages. This includes stolen, lost, and miss-delivered packages.